Shipping

Shipping

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We use FedEx World Wide, fully insured from our diamond studio to your hands.

Track Your Order

You may track your parcel by entering the shipping number supplied by us on dispatch of your order.

How Are Your Products Shipped?

In Most cases Diamonds.hk uses the 24-72 hour FedEx Express global delivery service for our shipping because it is reliable, guaranteed, efficient, traceable and insurable. Unfortunately, we cannot assume responsibility for shipping errors related to wrong shipping addresses given by clients, customs delays or agreements reached between the buyer/receiver and FedEx to forgo a signature on delivery. If the item is lost or not delivered within a reasonable time, Original-Diamonds.com will notify the client and resend the order if acceptable to both parties.

Insurance

Insurance? The goods are fully insured until receiver accepts and signs for delivery.

Can I Get Items Shipped To My PO Box Address?

Unfortunately, no. For your security, FedEx requires a physical (street) address for door-to-door delivery.

Costs

How Much Does It Cost? All parcels to a maximum value of USD $25000.00, no matter how many items, will be shipped anywhere in the world for the flat rate of US$70 per shipment including insurance. This price is quoted on top of your purchase price and covers the costs for shipping goods from any of our international offices, to any address world wide. For goods valued over USD $25000.00 we will individually quote in response to logistics.

Customs Charges

What About Customs Charges? Please be aware that you may be charged import duties and taxes that are levied once a shipment reaches your country. Customs clearance charges must be borne by you, as we have no control over these charges and cannot predict what they will be. As customs charges vary widely from country to country, please contact your local customs office for further information. If you require any further information, please contact us